Refund policy

How do I return my order?

We're sorry to hear that you've experienced issues with your recent purchase.

To return your item, email  info@levede.com.au, Please fill in the order number,  quantity, with the reason of return. Then our Customer Service will handle your ticket as soon as possible. You’ll receive a message from our Customer Service as soon as possible with your free return options.

To ensure a swift and accurate resolution, we kindly request your assistance in providing visual documentation of the defective product.

In order for us to better understand the nature of the issue and proceed with your refund request, we kindly ask that you provide clear pictures or videos showcasing the defects or problems you've encountered. This visual evidence will greatly assist our quality control team in assessing the situation and expediting your refund process.

Please follow these guidelines when capturing the visual documentation:

  1. Pictures:

    • Take high-resolution images that clearly show the defective areas from different angles.
    • Ensure proper lighting to accurately capture the issue.
    • Include any relevant product labels or tags in the photos.

  2. Videos:

    • Record a short video (no longer than 1-2 minutes) demonstrating the defects or malfunctions.
    • Provide a clear narration or description of the issue to help us understand the problem.

Your cooperation in providing these visuals will significantly expedite the assessment process and enable us to offer a suitable solution promptly. We understand the inconvenience this situation may have caused and are committed to resolving it to your satisfaction.

Thank you for your understanding and assistance. If you have any questions or need further guidance, please don't hesitate to reach out to our customer support team.

When will I receive my refund?

It takes between 5 to 7 business days. This depends on the payment method you paid with. 

What are the return conditions?

We have a 30 day “change of mind” return policy. You must not have opened your item and it must be in its original condition (including packaging). You can exchange your item or receive store credit. The cooling off period only takes effect once you have received all your products.

• If the product is damaged or incomplete, please let us know.

• If you’re not happy with your purchase (including clearance and sale articles), you can return the product(s) if they are complete and in their original packaging and state.

• You are responsible for organising the return of an item.

• We may charge a restocking fee.

In the case of damaged or faulty items, please read our warranty process.

When you return more than one item, it’s possible that you’ll receive a separate return email for each product you return.

We use multiple carriers for our shipments, and they are chosen depending on the amount or type of products you’ve bought and the destination it’s shipped to. 

We will refund the price you paid for the product, less the cost to ship the product to you and any shipping costs incurred by us for you to return the product back to the warehouse.